A service help desks is the first line of support for the consumers needing technical assistance related support for software, IT, telecommunication, logistic, medical, electronics, electrical, home appliances and many more consumable products. To provide support companies need a experienced and dedicated support staff. Career in this profession is bright for talented individuals. With the increase in the number of consumers the demand for support is also on the rise. Thus, there are plenty of opportunities come from different companies every day because of computerized modern society.
Helpdesk technician are responsible for answering incoming support calls, reply emails, provide support via online chatting. The technician has to provide support for slow computer problem, software troubleshooting, installation, network problems, and set up internet connectivity and so on. Realizing the number of opportunities in the technical field, more and more people are taking it as a career option. Nowadays technicians are providing support online, telecommuting or help forum to the problem being described. They diagnose the trouble listening on telephone or take remote control of the callers system and solve the problem instantly. The call centre organizations are doing the similar job in broad view being a third party service provider for a manufacturer.
Technicians must possess excellent communication skills as well as technical domain expertise, as they have to support a wide range of technical issues. They should be well versed with the documentation, support boundaries and process. They should be flexible to learn new technology and have the zeal to constantly look for information. Experienced technical persons are in demand always. They have an ability to troubleshoot and resolve problems, independently and in a team. Another requirement is that, should have strong written & verbal skills, be available to work off days, be willing to travel customer sites.
The Help Desk Technician’s must understand the end users interface with the product and common issues occurrences in the product. Problem resolution involves diagnosis, and help request tracking tools. If you are looking to become a technician or take computer technician courses, you must learn all the processes of a computer, troubleshoot virus & spyware issues, optimize slow down computer, knowledge of installations and set up networking. There are certified courses available such as CCNA, MCP, etc. Thus, technical support offers enough opportunity when there are shortage of jobs in other fields. You can become a certified professional and earn handsomely.
We are an independent service provider of tech support services to consumers and small businesses across a wide range of computing and communications devices and software. It has a global expert team providing support to its clients all over the world.
