If you drafting a customer service representative resume, you might have noticed several customer service resume samples posted across a number of websites. However you should also be familiar with the duties and responsibilities that your post entails.
Primarily, it is important to understand that the job duties will differ according to the company and the industry you choose to work in. The best way of understanding the job is by reading the job description thoroughly. Some basic job responsibilities a customer service representative will be expected to handle are:
Phone calls by customer:
The majority of customer service representatives will answer phone calls coming from consumers. These phone calls may be for numerous things such as to schedule an appointment, to know about the company’s products or the company itself, to inquire about troubleshooting a product issue or to inquire about the products sold, or the services sold by the company.
Customer support in-person:
Although a good number of customer service representatives provide service to the consumer’s through phone calls, most of the local businesses are likely to have local customers coming in personally. In such case, it’s a job of customer service representative to deal with the consumer be it about a sale, inquiry, or file a complaint.
Sales Customer Representative:
If you work for a company which processes sales be it a product or a service, you being a customer service agent may also be asked to secure additional sales for the company. This typically resembles answering consumer phone calls and you are required to go ahead and make the consumer see the benefits of purchasing. It might also fall into your responsibilities to update the recent purchases into the company’s record and so on.
Now that you have an idea of what type of job responsibilities you might require handling being at this position and that you have crafted an effective customer service representative resume, searching for a job on various websites is your best option. You will come across thousands of online job portals however it is recommended to go the ones that give you reliable details about a job vacancy.
Keywords are the key to search best suitable jobs on an online job search website. ‘Customer Service’ can be your primary keyword followed by the specific job environment you would want to work in such as a manufacturing company, or a retail shop, etc.
You may also specify the area or distance from your residence that you will be comfortable work in. This will let you save much time and energy by minimizing the commuting time. Just enter the location in these job portals and it will give you job openings for customer service representative jobs in the particular area.
